Shopping Information

How Long is Processing time and what does that mean?

Processing time is required to ensure that everything matches and we are sending orders to the correct location.  This is fairly quick process,  we usually began processing orders that day or the very next day.  Its best to expect 3-5 days for processing. 

How Long Will It Take To Get My Package?

Currently, we have a 3-5 days of processing and you can expect you item within 2 -3 weeks from purchase date.  As we continue, this time will be greatly reduced.  Order may arrive much earlier or much later depending on where you are located, time of the year, and seasonality of the product purchased.

Do You Ship Internationally?

Yes, we ship worldwide.  We are currently looking into way to reduce the cost to our customers.  We want everyone around the world to experience what Loudpig has to offer.

What Shipping Methods Are Available?

We offer free shipping for Contential U.S. resident with an order size of $75 or more.  Otherwise we use USPS and UPS for all other order types.

Payment Information

What Payment Methods Are Accepted?

We accept all major credit cards and of course Paypal.

Is Buying Online Safe?

Yes, extremely safe.  Most of our orders are process via Paypal and other are proccess with Stripe who stores and manages all of your personal data.  No credit card information is EVER stored on Loudpigs servers.

Ordering, Refunds, and Returns

How do I place an Order?

Placing an order is the easiest part of our website. Simple find a item that you love and checkout. Pretty simple.  We even have a single page checkout for your convenience.

Do I need an account to place an order?

You do not need to have an account to place orders with Loudpig. 

Who should I to contact if I have any questions?

If you have a question about you order or in general you can contact us at loudpig.com/contact or on Facebook we are super responsive.

What are backorders and how are they handled?

Items are on backorder when we have run out of in stock items but plan on receiving additional products.  Traditionally, we wait till the enitre order is in stock but because we are unique, if you order a combination of in stock and backorder items, we will wait one week, if the back order item is not instock we will ship the rest of your order and ship the back order item when its in stock.

How Can I Cancel Or Change My Order?

You can cancel you order anytime while its still processing.  After the order has been shipped, it will require you to mail it back to us.  If you need to cancel, you can do it in the account settings or by contact us and we will take care of it for you.

How Do I Track My Order?

An order can be track via our tracking page or though using the automatic system provided by USPS or UPS service.  This number will be located in your account as well as emailed to you.

How Can I Return a Product?

If you need to return an item, please contact us.  Items can be return 30 days after delievery.  Some items are not fully returnable.  We do charge a 1.5% restocking fee for all return.

Items that are not refundable are opened DVD and Blu-Rays, Manga, Some apparels, opened figured. We understand that things change. Please contact us with your situations. We are willing to make exceptions on case by case incidents.

What are Pre-orders and how do I see and manage mine?

Pre-orders is a way to guarantee you recieve a item pre release. You can manage all of your pre orders in my account area under the My Pre-Orders tab.  Please be sure to read our pre-order policy before you order or modify.